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Genesys

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Mattcctech

IS-IT--Management
Aug 25, 2003
31
US
Has anyone used the Genesys ACD product? We are currently using Aspect but are considering switching to genesys, does anyone have experience with both products?
 
Yes,

both are fine.
We prefer to use Genesys, because from our point of view it is much more flexible as Aspect.

best regards
Juergen
 
Since Genesys T-Servers requires to be connected to a Aspect Contact Server, since the application bridge which previous version of T-Server used is not supported any more. Unless you look for features Genesys has and Aspect doesn't you'll have two products do the same.
 
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