Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Genesys Routing to Avaya VM Directly

Status
Not open for further replies.

chuck14

Technical User
May 5, 2003
120
US
We are in the process in installing a Genesys solution. I am trying to get genesys to routing a call from an analyst directly to vm for the analyst. We have a Avaya CM 3.1 with module messaging. If genesys goes to an caller app they can't outpluse the right digits. I tried having it go to a vector but i am having issue getting the call to go to analyst vm depending on the digit being collect.

01 wait-time 1 secs hearing silence
02 collect 4 digits after announcement none for none
03 messaging skill 1 for extension active
04 stop
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top