We are in the process in installing a Genesys solution. I am trying to get genesys to routing a call from an analyst directly to vm for the analyst. We have a Avaya CM 3.1 with module messaging. If genesys goes to an caller app they can't outpluse the right digits. I tried having it go to a vector but i am having issue getting the call to go to analyst vm depending on the digit being collect.
01 wait-time 1 secs hearing silence
02 collect 4 digits after announcement none for none
03 messaging skill 1 for extension active
04 stop
01 wait-time 1 secs hearing silence
02 collect 4 digits after announcement none for none
03 messaging skill 1 for extension active
04 stop