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Genesys Cloud Avaya EC500 Equivalent

tthunder

tthunder

Systems Engineer
Jun 13, 2023
6
US
Good Day All,
I am currently piloting a Genesys Cloud environment. Our company currently uses an Avaya Aura platform. My question is....
Is there an EC500 equivalent in Genesys cloud? I have figured out call forwarding, but when I have that enabled, it only rings to the forwarded device instead of ringing to both the Genesys client & cellphone.

Thank you in advance for your help.
 
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