General Delivery passcode issues.

[gknoll]

I have a user that can not access the General deliver mail box after they have the passcode reset.
I reset the passcode; they access the General delivery mail box and they are prompted to change their passcode. The do that and it is accepted.
The next time they try to log into the General delivery box with their new passcode it denies access.
Any ideas?
THis is Call pilot 100 on a Nortel system.

 

[Deweyhumbolt]

Do they know it's default Mbox# 100, and cannot be changed?

Adversity is Opportunity

 

[gknoll]

The default General Delivery mail box is #1000. THey are not trying to change the mail box number. They are changing the passcode. Once it is changed after a rest, it will not let them in using the new passcode.

 

[Deweyhumbolt]

Just thought they might be checking it from a remote telephone and thought the GD Mbox # was the DN #. It's happened to you?

Adversity is Opportunity