General Call forwarding question

[jsaad]

I have a customer that call forwards their main number each night to a toll free number. The customer uses POTS line from Comcast and dials *72 plus the the toll free number. The toll free number is answered by an IVR. The IVR system wants to see the caller id of the forwarding number (the customer's office) and NOT the outside caller. For example a cell phone calls the office. The call forward feature sends the cell phone number to the IVR which results in IVR not playing the correct message. Comcast will not adjust anything on their end. I've called a couple times hoping I can get the 'right' person to understand what I need.

Do you think it is possible with Comcast service? Or even Verizon FIOS?

Customer is low tech and not keen on changing equipment but will switch to Verizon if it's possible.

 

[LoPath]

Here's an article that talks about that an a whole lot more dealing with Caller ID:

http://www.sandman.com/calleridbull.html

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4, OpenScape Xpressions, OpenScape Contact Center V8, OpenScape Voice V9