General 6160IQ questions.

[Devolution]

Hi Guys,

Our customer is moving from a large Siemens ISDX system which currently has around 30 time services based on time of day and day of week. They are not impressed with the 3 time services offered by the 3300.
I have heard that Intelligent Queuing might be able to help with call routing based on time of day and day of week. Is this true? The available documents don't go into it much and wondered if any of you guys who have installed could give a better answer for me?

Any help would be really appreciated.

Thanks, Stephen.

 

[james1982]

not sure if 6160IQ can do time of day day of week.

I know for a fact NU-Point Messenger can, lookup call director for NUPoint and see if this feature meets your requirements

 

[Devolution]

As I talk more to the customer, incoming calls are not an issue its the call barring on outgoing calls that needs so many time services. I'm pretty sure the COR with day/night1/night2 is all their gonna get unless anyone can suggest something else?

Thanks for your suggestion James1982, I will look at that anyway as I have not come across that app yet.

 

[Mitel100]

The 6160 IQ does intelligent routing for incoming calls. If you want to block outgoing calls on day and time then you will need to use route plans within the 3300.

Yes, Day/Night1/Night2 can help with this but as you know is very limited.

Route plans are used with the Day and Time Assignment. Together, you should have what you need.

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There is no 'I' in 'Team'
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[kwbMitel]

Route Plans will control outbound by time of day depending on COR.

My advice would be to reassess the whole objective. Time of day restrictions are pretty much obsolete these days. Their original intention was to choose cheaper routes at night when LD direct was cheaper than WATS lines. I can just hear most of you asking yourselves "Whats a WATS line?". Suffice it to say LD at $.03/min has made them obsolete.

The best bet these days is to restrict phones On/Off Day/Night but setup Account code restriction overide for users to bypass the restriction when required.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[MitelAvaya]

We use some quite complex scheduling on the IQ.

So, call comes in, goes to a schedule which checks the time of day, if its between 6am & 9am, it routes to an OOH msg, if its not, another schedule checks the day of the week, if its not the weekend routes the call to the appropirate queue, if it is the weekend, get routed out to a partner DDI.

Its quite simple to put down, but a pain in the butt when your using multiple timezones!