GATM8 Trouble

[AlquestTech]

I have question on the GATM8
I have 2 installed on Bus 5 and the problem is that the software is telling me that there are only 4 ports on each card, not 8. The cards have GATM8 printed on the front.
I have set the first card offset 0 and the 2nd card with offset 2 thus:
Card 1
1 on
2 on
3 on
4 on
5 off
6 off

Card 2
1 on
2 off
3 on
4 on
5 off
6 off


I also have DTM's on busses 6 and 7 and DSM32+ on busses 2-4.
Everything else seems to work fine.

It only shows a total of 8 lines in active lines (besides my digital trunks) too, instead of the 16.


Any ideas of what could be causing this? Are my offsets correct?

 

[TheMitelGuy]

Does it tell you the ports are "Unequipped"?

 

[AlquestTech]

No the are equipped, but as I said, it sees them as only 4 line Global Modules
Like the first card Says line 121 is the low line/loop and that the high line loop is Line 124
And then module 2 says that th low line/loop is Line 129
and the high line/loop is line 132

So it is skipping 4 lines as if there were an 8 installed (Don't know if this is normal or not...)

But the modules definitely are labeled ion the front as GATM8's

 

[ford53]

Have you checked to see if you may have a DSM32+ set for single?

 

[acewarlock]

Have you looked at the lines under services? are they there??, I belive there is a patch for this.

 

[AlquestTech]

Under services? You mean under telephony and enableds lines?

If so yes, They are showing up just as they do under the Media Bay Module Configurations.
I am showing lines 61 through 83 for my first PRI; Lines 91 through 113 for my second PRI and lines
121
122
123
124
129
130
131
132
for my two ATM8's

 

[AlquestTech]

As far as the DSM32 + set for Single, I don't think so as I have them on bus 2, 3 and 4 and all of those show 32 ports when I look at them under resources.
I am assuming that means they are ok...? Is that right?

 

[acewarlock]

What are the switch settings for both GATM8

 

[AlquestTech]

please See first post for switch settings

 

[AlquestTech]

I will double check the patches but I am pretty sure all have been applied.

 

[AlquestTech]

I know PDD/FDD is for Station cards, but do you think it could be having a bearing on this problem.
I looked and the switch is set for PDD

 

[AlquestTech]

FYI

We changed the sretting from PDD to FDD
and one of the cards came back showing all 8 trunks (4 and 4) But the other did not.
I think the other module may be bad.


Just thought I'd share that info on the FDD/PDD