Garbled Messages

[stroked5o]

I have a site that I support that is using a Octel 350. End users are reporting that they are receiving garbled messages and I cannot pinpoint where this is coming from. The PBX is a Nortel and they are using old AMIDs for integration. Anyone have any past experience's with this and where I might begin? There are not any alarms in the status log. Thanks

 

[KenMeans]

are you getting any alarms on the octel

Ken Means

http://www.tel-is.com

 

[stroked5o]

13 MAR 06 04:09:52PM
*** Error Log Cleared By System Manager
>>> INFORMATION ONLY
00000 14C09600 05000000 000034A9 25B20100 *..........4.%...*
00010 FE167700 *..w. *

14 MAR 06 10:38:32AM
*** Missing Outcalling Phone Number
>>> MONITOR CLOSELY
00000 1EC03000 90000000 000020FE 29B20100 *..0....... .)...*
00010 B7020100 042640FF FFFFB391 2F00 *.....&@...../. *

16 MAR 06 02:40:31PM
*** Missing Outcalling Phone Number
>>> MONITOR CLOSELY
00000 1EC03D00 90000000 00001F30 36B20100 *..=........06...*
00010 B7020100 042640FF FFFFB391 2F00 *.....&@...../. *

20 MAR 06 08:21:32AM
*** Missing Outcalling Phone Number
>>> MONITOR CLOSELY
00000 1EC03000 90000000 00002035 4BB20100 *..0....... 5K...*
00010 B7020100 042640FF FFFFB391 2F00 *.....&@...../. *

20 MAR 06 08:41:31AM
*** Missing Outcalling Phone Number
>>> MONITOR CLOSELY
00000 1EC04100 90000000 00001F49 4BB20100 *..A........IK...*
00010 B7020100 042640FF FFFFB391 2F00 *.....&@...../. *

20 MAR 06 09:57:16AM
*** Integration Error
>>> INVESTIGATE SYSTEM ENVIRONMENT
00000 2AC03B00 F9000000 23001095 4BB20100 **.;.....#...K...*
00010 048307FF FFFF0483 07FFFFFF A8076015 *..............`.*
00020 EC070000 C4820000 2F00 *......../. *

20 MAR 06 09:58:10AM
*** Integration Error
>>> INVESTIGATE SYSTEM ENVIRONMENT
00000 2AC03600 F9000000 23000A96 4BB20100 **.6.....#...K...*
00010 043832FF FFFF0438 32FFFFFF 94066015 *.82....82.....`.*
00020 EC070000 C4820000 2F00 *......../. *

27 MAR 06 08:00:32AM
*** Missing Outcalling Phone Number
>>> MONITOR CLOSELY
00000 1EC02D00 90000000 00002080 72B20100 *..-....... .r...*
00010 B7020100 042640FF FFFFB391 2F00 *.....&@...../. *

27 MAR 06 11:18:31AM
*** Missing Outcalling Phone Number
>>> MONITOR CLOSELY
00000 1EC00800 90000000 00001F46 73B20100 *...........Fs...*
00010 B7020100 042640FF FFFFB391 2F00 *.....&@...../. *

28 MAR 06 08:00:32AM
*** Missing Outcalling Phone Number
>>> MONITOR CLOSELY
00000 1EC01500 90000000 00002020 78B20100 *.......... x...*
00010 B7020100 042640FF FFFFB391 2F00 *.....&@...../. *

28 MAR 06 03:18:31PM
*** Missing Outcalling Phone Number
>>> MONITOR CLOSELY
00000 1EC00D00 90000000 00001FD6 79B20100 *............y...*
00010 B7020100 042640FF FFFFB391 2F00 *.....&@...../. *

29 MAR 06 10:41:45AM
*** Scramble Code Error
>>> MONITOR CLOSELY
00000 68C01A02 72000000 00002D61 7EB20100 *h...r.....-a~...*
00010 5C390300 2C030000 01000001 2C030000 *\9..,.......,...*
00020 00005004 00100600 3104FFFF C0D40100 *..P.....1.......*
00030 00000000 1A011A02 8042BE12 09000000 *.........B......*
00040 00000000 1A011B02 00000000 00000000 *................*
00050 00000000 7400A0EF 0280591F 641F641F *....t.....Y.d.d.*
00060 64006400 AE023F00 *d.d...?. *

30 MAR 06 08:00:32AM
*** Missing Outcalling Phone Number
>>> MONITOR CLOSELY
00000 1EC02000 90000000 00002060 83B20100 *.. ....... `....*
00010 B7020100 042640FF FFFFB391 2F00

 

[KenMeans]

The scramble code shows a user hearing an AOI message or a deletion messaage. have you seen more than one of this same message?

Ken Means

http://www.tel-is.com

 

[stroked5o]

No I haven't

 

[KenMeans]

How many users are getting the bad messages? are they all the same ones or many of them? It may be just a bad port but you can use online CDR to look at where the message came in.

Ken Means

http://www.tel-is.com

 

[KenMeans]

Any luck with the online CDR ?

Ken Means

http://www.tel-is.com

 

[stroked5o]

One time frame that was giving pointed to port 5f. I took it out of service and am waiting further feedback.

Thanks Ken