I have a Definity G3si R12 with 2 tenants and one just switched providers. They used to have two trunk groups one for DID and one for main number. The new provider isn't able to split the channels into groups, so I now have to move all channels to one trunk group and handle them from there. I've never had to deal with this part of the system and all the info I'm finding doesn't match my system.
Where the heck should I start looking to split out the DID numbers from the main number. I know the DNIS is getting passed but I don't know where to go about routing the calls.
Thanks
Jason
Where the heck should I start looking to split out the DID numbers from the main number. I know the DNIS is getting passed but I don't know where to go about routing the calls.
Thanks
Jason