G350: Failing board? 1

[pichels]

Hi-

We have a major problem - our phones are not working in our remote office.
Thinking we have a failing board...

1.
A "list config all" of a board that used to look like this(With BAD/non-working ports marked - possible failing card):

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

005V4 DCP MM MM717AP HW03 FW004 BAD BAD BAD 04 05 BAD 07 08
09 10 p 12 13 14 15 16
17 18 p p p 22 23 24


2.
And after a reboot looks like this:

005V4 DCP MM no board p p p p p p p p
09 10 11 12 13 14 15 16
17 18 p p 21 22 23 24

Any ideas as to what we can do?
Release the board or remove board and re-seat again?
Thx.

-P

 

[pichels]

Also - when trying to busy board...

busy board 005V4 --> "Media Gateway is not registered "
release board 005V4 --> "Media Gateway is not registered "

Appears all of our boards are not listed under "vintage" column now - is there something wrong here?


list configuration all Page 1

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

001V1 ICC MM no board
001V2 DS1 MM no board 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
u u u u u u u u
001V3 ANA MM no board p p p p p p p 08
001V9 MG-ANNOUNCEMENT no board u u u u u u u u
u u u u u u u u
002V1 ANA MM no board 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
002V2 DCP MM no board 01 02 03 04 p 06 07 08
09 p 11 12 13 p 15 16
17 p p 20 21 p 23 24

 

[pichels]

Ok - now all are back up after 2 reboots except 4 phones - digital based.
I know we may have a bad card and may need to swap ports.

 

[pichels]

A few phones are out of service...
Is there a way to bring them back up into server?
We pulled the jacks and plugged back in and nothing is happening so far...


Page 1 of 5
GENERAL STATUS
Administered Type: 6408D+ Service State: out-of-service
Connected Type: N/A
Extension: 2024
Port: 005V422 Parameter Download: pending

 

[pichels]

Can we re-register this G350?

--> "Media Gateway is not registered "


Per Avaya:

To re-register a media-gateway perform a "reset system 5" on the LSP, not the media-gateway?
Is this accurate and will the reset 5 only affect the gateway and not the S8300 ?


list media-gateway

Num Name Serial No/ IP Address/ Type NetRgn Reg?
FW Ver/HW Vint Cntrl IP Addr RecRule

5 Milwaukee MG 1 05IS50698438 192.168.103.11 g350 3 n
25 .28 .0 /2 none

--> reset system 5

Will this reset the phones and system when re-registering?
Will it affect our S8300's/G700's in other locations?

Thanks or any help.

-P

 

[pichels]

Thanks for the help - appreciate the responses.
Am no Avaya Phone Admin - am learning as I go.

Seems that when I tried to use the G350 to list commands - even as dadmin - we weren't getting accurate results?
Had to login to our S8300 to siwtch ports and get accurate tets on stations/ports?

And not sure why the G350 is not registered? ( LSP related?)
Maybe that is why we can;t run the commands - not sure.

-P

 

[AvayaTier3]

Main:

list media-gateway
list survivable-processor

is media-gateway registered?
is list registered?
is lsp active? y

login to lsp - telnet to the ip address for the lsp
reset system 4

check output again from commands above on the main.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[pichels]

Excellent - makes sense.
Thank-you AvayaTier3.

-P

 

[pichels]

Don't see our G350 in here 0s it supposed to be?
Only our S8300's(w/ G700's)


list survivable-processor

SURVIVABLE PROCESSORS
Name Type IP Address Reg LSP Translations Net
Act Updated Rgn

CedarRapidsLSP LSP 192.168.102.10 y n 22:00 9/18/2013 2
MilwaukeeLSP LSP 192.168.103.10 y n 22:00 9/18/2013 3

So reset system 5? (G350 - registered in List-media-gateway?)

We need to replace a MM717 board(bad/failing ports in card)- DCP card in this machine next week and if we can't busy/release the board - would have to shutdown and then replace and start up again.
Else, any other clues to enable the list config, busy, test and stat commands to work properly?
Thx.

-P