G/L Account missing for an Invoice #/Item Code

[jap57]

Since I am new to MAS 200, I was hoping that someone out there could help me with this problem.

A supervisor on our system created an Item Code while entering an invoice, but she cannot do a Sales Journal entry because she keeps getting the message mentioned above. We have checked the item code and it seems to have all of the account information present. The only oddity in the whole process is that she went back in and changed the Item Type after she finished creating the invoice.

I have searched the Sage knowledgebase with no luck.

 

[dfeller]

It's either missing in the invoice detail itself, or on the product line or in misc. code maintenance.

Dawn

 

[BigLouie]

1. IF you are new to MAS then you should be talking with your reseller and planning on going to class.
2. This is one of the easiest error codes. It is telling you exactly what is wrong. The line in the invoice is missing a GL account code. You just have to go back into the invoice, go to the line, click "Additional" and add the code. If the code is there then check Misc. Code Maintenance as Dawn indicated.

 

[jap57]

Thanks for the input, unfortunately, it did not solve our problem. When we look at the invoice, everything is correct. The item also seems to have all of the necessary accounts attached to it. We do not use any Product lines in our system.

We just went through the process again in our test company, and the same problem exists.

I have been to class Louie, and I am looking for some way to systematically correct the problem. However, there was not an "Additional" option on any of our invoice screens. We are running version 4.2, so maybe they removed that with this version.

 

[BigLouie]

If you do not use inventory then the problem is with your misc. codes. Go into Misc. Code Maintenance and scroll through them all looking for one with missing GL account codes.

 

[jap57]

I have printed a listing of all Item Codes. None of them have any missing accounts. Even the code that was created on the fly is complete as far as we can tell. We even removed the accounts and added them back in while in code maintenance.

 

[dfeller]

Try deleting that line then adding it back on.

Dawn

 

[jap57]

I could not find a way to do it systematically. I had to manually edit the data. Thanks for the assistance.