FYI: Keycode generation online only 1

[senk1s]

Norstar keycodes are also now being generated online only ...the IVR is down since Nov begining

 

[NTL555]

YES AND IT SUCKSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS BUTTTT... So inconvenient for anyone. Now you have to get your keycode before the install. I usually program the system and anything else to make sure the sets work before I even attempt to install it.

 

[bkrike]

I have to do a PRI tomorrow- how long are they taking!?

Luckily I am only installing, and did not sell the equipment. I told the customer of the delays that were likely from their other vendor- (good deal on the internet, they said). HA-- no phones till after thanksgiving.

 

[senk1s]

its instantaneous ...but only authrozed nortel resellers have access to it

 

[exsmogger]

The North Carolina number on the Auth Code sheet still works to generate keycodes for the moment. It's a 919 area code.

Brian Cox

http://www.jandjcommunications.com

 

[bkrike]

Thanks exsmogger. North carolina worked. I dont know that I would have even tried that number were it not for your post.

 

[exsmogger]

Glad that worked for you.

Brian Cox

http://www.jandjcommunications.com

 

[telemarv]

wonder if keycode generated in the US work in Canada?

 

[bkrike]

I would say yes. The North carolina number is set up for international access, so I think to Nortel - a keycode is a keycode, regardless of location. But who knows with canada.

I tried to do a call pilot code through that number just to see if it would work- it did not.

 

[senk1s]

as far as i know, the callpilot and bcm keycodes were always done online

 

[rhowlett]

I have never done and over the phone keycode except for the PRI Keycode. Now that they put that with the rest, I will have to do one less step.

I like the online keycode generation because you can look up old keycodes and download the keycode file and file it with the customers other data.