FXS Port used for FAX

[msteeler]

Hello,

We have a site that was set up with the below config. Inbound to the fax is working but outbound is not... you just get a busy signal. We test using an analog for now. Below are the 3 FXS ports, the 3 dial peers for the 3 fax machines, and the dial peer I think they all point to (which looks like just local to me - we'll need local and LD). No other phones are having issues dial out, just the 3 FXS ports.


voice-port 0/1/0
description FAX
station-id name FAX
station-id number XXXXXX2255
caller-id enable
!
voice-port 0/1/1
description FAX Supervisor
station-id name FAX Supervisor
station-id number XXXXXX2256
caller-id enable
!
voice-port 0/1/2
description Copy Rm FAX
station-id name Copy Rm FAX
station-id number XXXXXX2266
caller-id enable

-----------------------------------
!
dial-peer voice 3 pots
description Local 7 digits
translation-profile outgoing TYPE
preference 1
destination-pattern 8[2-9]......
direct-inward-dial
port 0/0/0:23
forward-digits 7

dial-peer voice 30 pots ( the LD dial peer)
description LD dialing
preference 1
destination-pattern 81[2-9]..[2-9]......
port 0/0/0:23
forward-digits 11

------------------------------------

dial-peer voice 2255 pots
description To FAX
translation-profile outgoing TYPE
preference 1
destination-pattern XXXXXX2255
direct-inward-dial
port 0/1/0
forward-digits all
!
dial-peer voice 2256 pots
description To FAX Supervisor
translation-profile outgoing TYPE
preference 1
destination-pattern XXXXXX2256
direct-inward-dial
port 0/1/1
forward-digits all
!
dial-peer voice 2266 pots
description To Copy Rm FAX
translation-profile outgoing TYPE
preference 1
destination-pattern XXXXXX2266
direct-inward-dial
port 0/1/2
forward-digits all

 

[gnrslash4life]

I would do a sh call active voice brief on a test call and see what dial peer the call legs are hitting. Too little info to say at the moment beyond asking if you've verified the CSS is correct.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS

 

[msteeler]

Thank you for the reply. I have to verify if they tried to dial local or LD but would the command "translation-profile outgoing TYPE" in the dial peers doesn't prevent them from dialing LD?

 

[msteeler]

After troubleshooting and getting more info they were connecting a butt-set to the FXS port and got a busy tone right away without trying to dial. Removing "direct-inward-dial" resolved the issue. Thanks