FWD Then Voicemail

[tjc2013]

Hey all, I have a scenario with two users 1234/5678.
5678 has voicemail.
1234 is often out of the office and forwards his phone to 5678.
This is fine but when 5678 pops out the phone doesnt go to voicemail.
I guess there is a parameter that I need to change so it will switch to voicemail if unanaswered.
5678 voicemail does work independently.

Thanks for your time.

 

[KCFLHRC]

You need SFA in CLS on 5678, you can add it to 1234 also, won't hurt. default is SFD

 

[tjc2013]

Hi thanks for the response, but I do have these set to allowed on both phones.

 

[KCFLHRC]

What part doesn't work? Does 1234 have a mailbox? Does 5678 hunt and forward to VM? Maybe post a print out of both phones

 

[tjc2013]

Sorry I haven't explained exactly.

No mailbox on 1234 if calls are unanswered they forward to 5678.

However if i dial 5678 directly and its unanswered I get voicemail.

If I dial 1234 the it's forwarded to 5678 and unanswered it rings continuously.

Cheers

 

[KCFLHRC]

So the FDN and Hunt on 5678 both go to VM and 5678 has SFA in CLS ??

 

[yyrkroon]

If you're using CP or MM - add 1234 to the extension DN field of 5678 mb.

 

[tjc2013]

This is what I have - voicemail is on 4444

Cheers

>ld 20


PT0000
REQ: prt

TYPE: 1210

TN 224 1 5 2

DATE

PAGE

DES

MODEL_NAME

EMULATED

1234

DES 1210
TN 224 1 05 02 VIRTUAL
TYPE 1210
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00001
CUR_ZONE 00001
MRT
ERL 0
ECL 0
FDN 5678
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 1925
SCI 0
SSU 0010
LNRS 16
XLST 5
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTA ADD HFA CRPD
MWA LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTA SFA MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDA CDMD MCTD CLBA AUTU
GPUA DPUA DNDA CFXA ARHA CLTA ASCD
ABDD CFHA FICD NAID BUZZ AGRD MOAD
UDI RCC HBTA AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR PRED RECD MCDD T87D SBMD
MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD VMSA
CPND_LANG ENG
RCO 0
EFD 5678
HUNT 5678
EHT 5678
LHK 0
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 1234 0 MARP
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 2040
17 TRN
18 AO6
19 CFW 6
20 RGA
21 PRK
22 RNP 1925
23 SSU 0010
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 13 JAN 2014


NACT


5678

TN 224 1 4 22

DATE

PAGE
DES

MODEL_NAME

EMULATED

DES 1210
TN 224 1 04 22 VIRTUAL
TYPE 1210
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00001
CUR_ZONE 00001
MRT
ERL 0
ECL 0
FDN 4444
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 1925
SCI 0
SSU 0010
LNRS 16
XLST 5
SCPW
SFLT SEC
CAC_MFC 0
CLS TLD FBA WTA LPR PUA MTD FNA HTA ADD HFA CRPD
MWA LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSA-CSI SWD LNA CNDA
CFTA SFA MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDA CDMD MCTD CLBA AUTU
GPUA DPUA DNDA CFXA ARHA CLTA ASCD
ABDD CFHA FICD NAID BUZZ AGRD MOAD
UDI RCC HBTA AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR PRED RECD MCDD T87D SBMD
MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD VMSA
CPND_LANG ENG
RCO 0
EFD 4444
HUNT 4444
EHT 4444
LHK 0
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 5678 0 MARP
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 2040
17 TRN
18 AO6
19 CFW 6
20 RGA
21 PRK
22 RNP 1925
23 SSU 0010
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 7 FEB 2014

 

[KCFLHRC]

Your programming looks OK. A couple of questions though.
1. Why do you have call forward by call type defined if it is going to the same place
2. Why is your voice mail 4444 but your MWK key is 2040