FWD Busy to mbox other than orig dialed

[phoney]

I have an Option81C and an Octel Aria250 vmail. Is there any way to forward an incoming call that comes in through the vmail to a different mailbox than the origionally dialed extension?

eg.

call comes in to auto attendant
caller enters extension they wish to reach eg 1234
if the phone is busy, I would like to send the caller to a generic mailbox eg 5678 (different from the origionally dialed number). Whatever I try, it always ends up in the mailbox of the origionally dialed extension 1234. How do I get it to end up in mailbox 5678? I've played around with the Alternate HUNT and second level forwarding features with no luck.

Thanks

 

[wdhb]

The Meridian always keeps track of the originally called number, so this is what will be presented to the voicemail.

 

[mojoagogo]

In the Octel, check if you have Pkg 44 Networking.If you do have it here is a work around we use with the same Equiptment (an Option81C and an Octel Aria250 vmail). Set up a Node that is YOUR system. (I can help w/that if you need it) Then in the USERS (1234) mailbox at the "FORWARDING DESTINATION NODE" put the number of the Node you just configured and at the " FORWARDING DEST MAILBOX" put 5678. As it implies, all messages for 1234 will be forwarded to 5678.

 

[PERRYPJ]

IT WOULD HAVE TO BE DONE IN MAIL, THERE IS NOTHING THAT CAN BE DONE IN THE SWITCH

OLD ROLMEN WORKING ON NORTELS

 

[LACITYTech]

Did you print the number being dialed, to be sure it's not forwarded to that number??

Good Luck,

LACITYTech