This is another wierd YA issue. We are running YA premium 4.0 with and ICP 3300 running 7.1. I have a user that loses the chat functionality about 10 minutes after his YA is started up. We will launch the app and shortly after his presence chat bubble will dissapear from everyones contact list on YA. Once this happens, the user will try to initiate the chat himself. When he does this, the chat window immediately says that the other user has left the chat session. After all this Hooplah, chat functionality returns to normal for about 15 minutes. After that, the same issue over and over. has anyone experienced anything similar to this.
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Funky YA 4.0 issue
- Thread starter cknipe
- Start date
I have a user that can not respond to any chat messages sent to her. However, if she is the one who started the session it works fine. I removed and reloaded the YA client it was no help. There is something left behind that remembers all her settings. So I removed all the Mitel entrees from the reg and it still remembers her settings. So where is her setting stored? I need to get YA completely removed to get a new clean install.
- Thread starter
- #3
I have already removed those folders your are talking about.
Search the PC for NewHeights (wtf is that). New Heights is the directory that it is contained in. I think it is in 2 places C:\document&settings\Local Settings.....and I think Application Data is the other place.
While I was on the phone with mitel tech support. We removed both of those folders and killed the registry entry. We also removed the MiAudio desktop ext from Add/remove programs. The only thing left to do is kill the account out of the YA server and the other is a suggestions by mitel telling me to rename the windows user profile and then log out and log back into windows, forcing it to create a new profile (not sure I want to do this one yet).
All in all I still dont have a solution for it. I hope some of this helps you out.
Chris.
Search the PC for NewHeights (wtf is that). New Heights is the directory that it is contained in. I think it is in 2 places C:\document&settings\Local Settings.....and I think Application Data is the other place.
While I was on the phone with mitel tech support. We removed both of those folders and killed the registry entry. We also removed the MiAudio desktop ext from Add/remove programs. The only thing left to do is kill the account out of the YA server and the other is a suggestions by mitel telling me to rename the windows user profile and then log out and log back into windows, forcing it to create a new profile (not sure I want to do this one yet).
All in all I still dont have a solution for it. I hope some of this helps you out.
Chris.
Chris I installed 4.1 and it was no help. However we found that it was the display settings not showing the entire chat window. When the install prompts for 96dpi it is not a suggestion, it is required. Now the window shows in full and chat is working.
Ray
Ray
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