I tried searching on this, most help I could find seemed to be right here in these forums, although I'm not finding a solution to my problem.
First all, I'm not that good with phones/phone systems. I got hired into an IT position and this seemed to of been dropped onto this position, after the last guy retired. So, a lot of this stuff is pretty foreign to me, so bear with me.
We have a Fujitsu 9600 with Call Accounting Software. The software is dated 1999 from MDR Telemangement Limited, version 4.41.
I'm trying to get updated phone records, so a phone report can be ran. When I try to run the collect data command, I see the following prompts:
DataSup runs successfully.
Setting port parameters.
Collecting records from MDR-2000.
MDR-2000 not responding to commands.
End Script.
System is connected through COM1 and settings are what they were when the last person was in here. Not sure what to check/try in order to get the Collect Data to run correctly.
If more data is needed (probably is), I will try to get it, but I may need some help in obtaining it...
-Steve
First all, I'm not that good with phones/phone systems. I got hired into an IT position and this seemed to of been dropped onto this position, after the last guy retired. So, a lot of this stuff is pretty foreign to me, so bear with me.
We have a Fujitsu 9600 with Call Accounting Software. The software is dated 1999 from MDR Telemangement Limited, version 4.41.
I'm trying to get updated phone records, so a phone report can be ran. When I try to run the collect data command, I see the following prompts:
DataSup runs successfully.
Setting port parameters.
Collecting records from MDR-2000.
MDR-2000 not responding to commands.
End Script.
System is connected through COM1 and settings are what they were when the last person was in here. Not sure what to check/try in order to get the Collect Data to run correctly.
If more data is needed (probably is), I will try to get it, but I may need some help in obtaining it...
-Steve