FTR DCFW 4 4305

[mhodges]

YIKES....I spoke too soon. I have a few ACD groups. I am trying to change the FTR to DCFW 4 4305 rather than 4300.
I go to ld 20, chg 500, put in TN, then enter down to FTR and it wont let me put DCFW 4 4305. Is there somewhere else I do this. Any help is appreciated. Thanks,

Here is the error:
SCPW
SGRP
CLS
RCO
MLWU_LANG
PLEV
FTR DCFW 4 4305
SCH5199
FTR 4 4305SCH0355

 

[mhodges]

I want the external callers to go to the que rather than to our VM system.

 

[Reusser]

try adding CFXA to CLS 1st

 

[mhodges]

YOU ARE SO SMART!!!! It worked. THANK YOU AGAIN,