FTR CFW isn't updating when an agent logs in

[MrToad6378]

One of our sites has an option 81c with symposium 4.2. We use phantom extensions so agents can move around. We update user properties in Symposium with the phantom dn. If this is done, Symposium takes control and will automatically update the FTR CFW when the agent logs in. For some reason it's not updating. Has anyone ran across this.

 

[StoneColdphoneman]

Make sure that under Phonesets that TN is acquired.

 

[MrToad6378]

It is acquired.

 

[StoneColdphoneman]

Is it just one agent or all agents?

 

[StoneColdphoneman]

If phantom tn is build as 500 and at has FTR cfw 4 and under user phantom number dn in Symposium you have # of that phantom dn it should work. Try to build new phantom tn and new user in Symposium and see if that works if doesn’t work I would reboot Symposium Server.

 

[sandyml]

1. Make sure you have HTA and FNA in the CLS of the phantom TN.
2. Don't enter that DN into the agent's Symposium profile until you have configured the TN on the PBX. If you did do that, here is the fix: build the TN, open the agent profile and remove the DN, save the profile, go back in and put the DN back in, save again.

 

[sandyml]

Also, just checking -- do you have FTR DCFW 4 xxxx (voicemail DN) set as well as CFW 4? Seems obvious, but I had to ask..