Frustrated and stumped. Aloha Tableservice

[ccTexas]

Hello!

We used the Aloha QS (or parts of it) to set up the database for a new Tableservice concept since we would have the exact same items. We finally got it up and running but I cannot get it to go to a default screen/table screen.

I made sure the 2 terms/2 employees I set up are "order entry" and "cashier" capable but not I can't get passed the "Special Functions" screen that it defaults to.
I tried to figure out a way to clock out the employees thinking this is why it won't go to a particular screen, but it appears no one is clocked in and I can't find a way to edit the special functions screen to give it a "clock in" and "clock out" function.

I tried deleting the translog hoping it would prompt automatically for clock in/out, but that didn't seem to make any difference. We don't use schedules in Aloha and have no restrictions on clocking in. If you go to "clock in/out times" on the Special Functions/Reports, there are no names or hours.

I tried rebooting server and doing refreshes.

When you to go the start screen that shows the keypad and it says "enter employee name", I am able to put in an employee number and then it automatically goes to the special functions screen. If I try entering a fake number, it will give me an invalid employee error.

We're only working on our testbed right now, not live (obviously since we can't get it to work...)

Help!

 

[ccTexas]

I'm using V6.7

 

[AlohaRoss]

DO you have check box in job code for shift required

AlohaRoss

http://www.needaholahelp.com

3rd Party support

 

[ccTexas]

I will try that!

 

[PosTech72]

Did this work?

I did a compare records of a manager who goes directly to special functions screen and a manager who goes to floorplan etc when they login:

Things that differ from jobcode to jobcode that stick out and could be culprits
Shift Required
No Schedule
Rapid Access Login

You definitely want to make sure that Use Floorplan is flagged and set your screen for each jobcode.

 

[ccTexas]

I had a few extra bogies involved. I hired Aloha Ross to fix online and we are up and running and no longer frustrated about that at least

 

[PosTech72]

Nice!

I am always available as well if you ever need help! Thats what I do every day all day lol. I am an implementation specialist and help open new bars and restaurants all over the country from training to programming to different software solutions that go with aloha. ATO, AGM, Aloha Kitchen, Handhelds etc.