FrontRange Licencing

[ChrisBelzona]

Hi,

Can anyone shed some light on a rumor we've just heard: any users on the corporate edition of GoldMine are now subject to a £74 charge per license for maintenance and support escalation calls; this will include upgrades etc, but seems somewhat excessive to pay this on top of a support fee per license you pay to your main support company, or have I got this wrong?

Thanks
A

 

[richardy]

Hey Chris,

This is nothing new. The maintenance contract has always been around, this entitles you to the latest updates to the software and for your provider to escalate issues to FrontRange (useless though they are, its still worth doing).

A lot of resellers used to sell the maintenanec contract but just label it as their support, however, FrontRange recently halfed (yes halfed) everyone's margins in Europe.... this means a lot of those people are now having to charge for support seperately from maintenance.

To be honest, my organisation always did this. An annual support contract for a % of £74 per person isnt very much.... not enough to run a decent support desk with a decent number of people that know what their doing....

If your unhappy with the increase you should complain to FrontRange directly, this is a direct consequence of their actions.




Regards,

Richard.
PRIOR Analytics UK

http://www.prior-analytics.com

Winners of the LBA Customer Service Award.