Found a situation where a caller is landing in the wrong voice mailbox and I am not sure why. The only thing I can think of is the fact that call pickup was used but that seems weird. Here is the situation, please give me your take on this!
Caller zero out of voice mailbox and rings at support staff desk. A different staff person uses pickup to answer the call and transfer to a different extension. The transfer call is not answered and rolls to voice mail. The voice mailbox that answers is support staff voice mailbox not the voice mailbox where they transferred the call. ie: call to X2427 not answered and rolls to voice mail. caller zeros out and rings X2401. X2409 uses pickup to answer call and transfers to X6247. Call is not answered at X6247 and rolls to voice mail. The voice mailbox that answers is X2401.
What we need in this situation is for X6247 voice mail to answer.
Is this a feature interaction of call pickup or have we found some sort of software glitch?
Caller zero out of voice mailbox and rings at support staff desk. A different staff person uses pickup to answer the call and transfer to a different extension. The transfer call is not answered and rolls to voice mail. The voice mailbox that answers is support staff voice mailbox not the voice mailbox where they transferred the call. ie: call to X2427 not answered and rolls to voice mail. caller zeros out and rings X2401. X2409 uses pickup to answer call and transfers to X6247. Call is not answered at X6247 and rolls to voice mail. The voice mailbox that answers is X2401.
What we need in this situation is for X6247 voice mail to answer.
Is this a feature interaction of call pickup or have we found some sort of software glitch?