Forwarding to off-site number

[phonesaz]

I have a customer who uses a submenu on an automated attendant to send calls to an 800#. I have a phantom extension forwarded to the 800 #, with the selector code set to the phantom. It has been working fine that way, but now their call volume is really high and calls are stacking up since apparently only one at a time can forward.

Is there a better way to do this? And, if an internal caller gets a call that needs transferred to the 800#, is there a way to transfer it directly without having to dial all 10 digits. It seems to me I have seen a setup where a combination of recall and trunk to trunk transfer plus a speed dial button for the number was used, but I could be wrong.. any suggestions appreciated. Thanks!

 

[TouchToneTommy]

There should not be a limitation on the number of calls to the extension while it is forwarded. Perhaps add more SA buttons to it?

And internal users can simply transfer callers to the extension the same way the auto attendant does.

Now, if you are using Centrex lines, with "Call-Transfer/Disconnect" as a feature, there are different options.

 

[phonesaz]

I bumped up the SA's yesterday - will see if that helps. Thanks.