Forwarding to ACD 1

[RadissonIT]

I am trying to be able to allow calls to be forwarded from our in room dining 3903 to an ACD where guests can choose from a list of external phone numbers. If I dial the ACD DN everything is fine. If I try to forward a call to the DN I get a fast busy right after I push the done button. What am I missing?

 

[hippster2001]

CS1000 sees ACD as an External number. CFXA is necessary in the CLS of the forwarding telephone.

 

[PERRYPJ]

In LD23 change MWC to YES


OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[RadissonIT]

Thank you for the suggestions. I tried both of these and I am able to set up the forwarding, however the calls are forwarded to the voicemail of the set that is forwarding. I need the calls to go to the ACD so the caller can make their selection.

 

[RadissonIT]

TYPE ACD
CUST 0
ACDN 5999
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 7000
FNCF NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
DAL NO
RPRT YES

7000 is Voicemail.

 

[RadissonIT]

Problem solved. I set the ACD MWC to Yes, but the set that I was testing this change on had voicemail. The set for in room dining does not have voicemail. Once I tried the forward on the set that did not have voicemail it worked. Thanks