Forwarding the main console with a PRI

[acewarlock]

When we call forward main console to an answering service at night it forwards most ext's to the answering service. we have 2 CAP's attached to the phone with the first 48 ext's on them. Do these ext's also call forward because there on the CAP's. if I remove the CAP's will this stop them from forwarding? I have 100 DID's and I know the very last 1 doesn't forward as this is an AA to Vmail.

 

[biv343]

Do you have a ringing service enabled? If so, check your ring groups, especially ring group 1. All target lines default to ring group 1 when the ringing service is enabled.

Should just be a matter of deleting all sets from ring group 1, assign the console to ring group 2, then set the line you want forwarded off as a member of ring group 2.

 

[acewarlock]

I only have 4 set's in a hunt group and I'm not using a ring group.

 

[bluemr2]

Are you using night service?

 

[acewarlock]

No night service, no ring service.