I have a situation where when all phones are logged out, calls are redirected offsite to an answering service. The customer no longer wants these routed offsite, but to a phone with voicemail. Where do I change this? Sounds like it should be easy, but help would be appreciated.Thanks in advance.
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Forwarding Question
- Thread starter CoilCord
- Start date
What do you mean by logged out? Do the calls automatically redirected? Because it sounds like some one is just fowarding to an offsite phone number, maybe a receptionis.
Louie Roldan
Louie Roldan
- Thread starter
- #3
Well, unless they are manually forwarding a phone the callers would hear some sort of recording before the call would be redirected. What Software versions are on both the voicemail and KSU?
Louie Roldan
Louie Roldan
- Thread starter
- #5
Well I don't think it is very difficult, but we would need to know the software versions and if there is an ACD what version that is as well.
Louie Roldan
Louie Roldan
- Thread starter
- #7
- Thread starter
- #9
Senk1s
You have customers that do it that way, allowing the CO to redirect the calls automatically, I would think all customers would want to control that themselves.
Louie Roldan
You have customers that do it that way, allowing the CO to redirect the calls automatically, I would think all customers would want to control that themselves.
Louie Roldan
- Thread starter
- #11
- Status
