forwarding of external calls

[blackjackshellac]

Hi There: Here is my scenario: I have customers who dial our secondary main number(738-5499) and then the extension(200). I am trying to have that extension automatically revert back to our main number (738-6400)and have the caller wait in the queue like everyone else. The problem I am having is that you hear a message "the person at extension 7382000 does not subscribe to his system". The main number of 7386400 is in the idc table reverting to 211. I have tried forwarding the HUNT and FDN to 211 - no go. I have also tried making 200 an acd with a ncfw of 97386400 - no go. I was able to use Call Pilot to route but it is too ugly to use. Any suggestion would be greatly appreciated.
Here is a printout of ext 200

DES 200
TN 004 0 06 14
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
FDN 6600
TGAR 1
LDN 0
NCOS 3
SGRP 0
RNPG 15
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFD
MWA LMPN RMMD SMWD AAD IMD XHA IRA NIA OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 6600
LHK 0
LPK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 200 1 MARP
01 RGA
02 AO6
03 ADL 16
04 RNP
05 CFW 16
06 MWK 6600
07
DATE 8 MAR 2006

 

[johnpoole]

add 7382000 as a voice service dn in the mail and point it to the same application as your main number.. another way is to add an idc table to ld 49 and put that on your in bound route.. change 2000 (or 7382000) to the main number when it hits the switch.. if it's not a did then change the atdn target in the trunks in ld 14

john poole
bellsouth business
columbia,sc

 

[Gigaic]

If it is an ISDN link with a number block you have coming into your switch, then do an incoming digit conversion (IDC in LD 49) for the 5499 to 6400 and problem is solved.

See sample printout below:

>LD 49

DGT000
MEM AVAIL: (U/P): 2726838 USED U P: 267676 134829 TOT: 3129343
DISK RECS AVAIL: 422

REQ prt
TYPE idc
CUST 0
DCNO 1

DCNO 1

SDID NO
IDGT CDGT
1110 7000
1111 7000
1115 1120
1116 1121
1160 7000
1166 7000

 

[johnpoole]

then in ld 16 chg rdb and at the idc prompt enter yes, the nest two prompts would both be 1 in that case for table 1.. which means (as if you need some more options) that it can route all entries to a diff dcno at night.. night is controlled via a 2250 console

john poole
bellsouth business
columbia,sc