Forwarding Not Working

[Ant007]

Hi all,
I've read through lots of links looking for a solution to my problem.Forwarding problems come in looks of different flavours. Up until now I have had no issues with this but this one I can not get to work.
IP406, all digital handsets version 4 software. Voicemail is turned on for the extension, and they would like it forwarded to a mobile phone. When the forwarding unconditional is turned on and you phone the extension you recieve an engaged tone. I tried different forwarding numbers and I checked Inhibit off switch for system and user but still no joy.
Does anyone have any ideas

 

[jonlovjoy]

Are you using phone manager? I have just tried it on mine and it worked fine.

 

[jamie77]

Do you need a 9 to dial out. Are the users putting this in?

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[Ant007]

They are not using Phone Manager and no they don't need a 9.
Like you I have had no issues with my own system and other sites, normally it just works.
But this particular site just dosen't ant to know.

 

[jonlovjoy]

Does this happen when you dial the extension internally, or by the DDI or both?

 

[Ant007]

I will find out tomorrow and update you then

 

[TomMills]

i have seen this with earlier versions, not anything above v4 tho. fix was to create a shortcode

e.g
*84
Dial
"number to be forwarded to"

then forward the users to the shortcode.

not practical however if every user wants it