Forwarding Help - BCM 450

[rn53982]

We recently replaced our old Meridian Norstar system and VXM 100 voicemail with a new Nortel BCM 450 and CallPilot and I have a question with forwarding.

All inbound calls are directed to DID number 346 here. On our old system, at 4pm each day, all calls coming into 346 were automatically programmed (somehow) to forward to extension 386 until 7am the next morning, then it would remove the forward.

On the new BCM 450 however, I am unable to figure out how to 'program' this to happen automatically on a schedule. Our temporary solution is for the secretary to ue Feature 4 and manually forward the number before she leaves and then manually remove the forward when she returns at 7am. It works, but is not very effecient.

I am sure this is an easy solution that I am somehow over looking.

Thanks in advance for any help.

 

[Dasheen]

U need to setup a ring group. Setup ring group 2. Assign DN 386 to it. Assign whatever lines normally ring 346 to ring group 2. Make 346 the control set for ring group 2. Make the ring service auto.

 

[rn53982]

If I setup the ring group as described, is there then a way to schedule it so it picks up from 4pm to 7am?

Thanks

 

[Dasheen]

yes

 

[bluemr2]

Set the ringing service to auto and modify the schedule accordingly. the start and stop times are to start and stop night service. So 2300-0700 would be night service from 11pm to 7am the next day.