Forwarding Extensions 2

[dssfaxman]

We have a Meridian 1 Option 21 Release 17.76 and I need to program it to automatically roll an old number over to the new number. Does anyone know how to do this? I think that it is done through LD 23 but I am not sure.

 

[geirendre]

Yes you can do it in LD 23.
Create a new ACD with callforward to
the new extension.

LD 23
REQ NEW
TYPE ACD
ACDN xxxx (the old extension)
-
-
-
NCFW xxxx (the new extension)
-
-

good luck
geir

 

[dssfaxman]

Well I tried this procedure and when I try to enter the ACDN, I get the error SCH0707 which is DN conflicts with existing number. Any ideas? Are there any other locations to setup automatic forwarding? I will be setting 3 old extensions to forward to one extension. Thank you geirendre for your help. I am working with Meridian 1 Option 21 Release 17.76.

 

[matambanadzo]

You will need to remove the old extention before you can re-use the number as an ACD-DN. At the moment if the extention exists then you will get the SCH code you suggested.


Cheers

 

[chris13]

Other possibilities are "Phantom DNs".
Or, if the old numbers are called from the outside only AND you are using IDC (incoming digit conversion), you could map the old numbers to the new one (LD48 or 49, it weas some years ago...).
bye,
chris