forwarding calls

[kungfumstr]

customer has 6 loop start lines:
2 ports connected in main unit
4 connected on GATM4 ( dsw- all on --- all off)
all trunks assigned to PoolA

Direct calls from site to toll free #s with auto attendants connect and disconnect fine.

Transferred calls or forwarded calls to toll free #s connect fine but will not disconnect.
Swapped and changed pool assignments problem occurs on the main unit and GATM4

any ideas?

 

[acewarlock]

On the trunk programming, there is a prompt for Supervision, make sure it is checked.




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Why change the engine if all you need is to change the spark plugs.

 

[kungfumstr]

yep thats checked. system patches are up to date.

 

[CTCINY]

Could be a telco issue. Have you checked the lines at the demarc??


What doesn't kill you only makes you stronger.

 

[acewarlock]

Do you have a buttset?
Check the Tip & Ring are punched down correctly, if one is flipped that would cause your problem.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[kungfumstr]

Thanks for all your help, the system is located at the dmarc and tested connecting directly with same results.
Made one last test by placing call on hold and took over 3 min. for line to disconnect once caller hung up.

 

[Deweyhumbolt]

It's Telco.

 

[acewarlock]

Is it every line or just one?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[kungfumstr]

its occurring on all the lines.
61,62,65,66,67,68

 

[kungfumstr]

sorry failed to mention system is a BCM50a 2.0

 

[acewarlock]

Have you used the BCM Monitor to see which lines are not disconnecting? it may only be one line causing the problem but unless you look to see which lines are really not releasing you will never know for sure and your just guessing. if one line's T/R are flipper it could keep the trunks from releasing. If you don't have a buttset, you can use a Volt/ohm meter comm to ground and touct each T&R to see if they all read the same.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[kungfumstr]

monitored with the monitor and found both lines showing "Connected" even when the call is disconnected.
Tested moving the lines from the GATM4 to the main unit same result.

what stumps me is that this issu only occurs when forwarding to any external #. users can place outgoing calls and receive calls fine, w/out the trunks hanging.

 

[acewarlock]

That is because your are using 2 trunks when forwarding and transfering a call back outside the system and only 1 trunk when making or receiving a call. its very common to get a flipped T&R.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[kungfumstr]

Thanks I'll give it a shot and will let you know

 

[acewarlock]

monitored with the monitor and found both lines showing "Connected" even when the call is disconnected."

When you see the above, is one line always included with any other lines? another words is line 61 your main incoming line and it get transfered out say on line 68 or 67, then I would suspect line 61 as having a problem.





This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[cook1082]

It looked like you said that you checked the lines at the Dmark with the same result that would eleminate the BCM right? Telco?

 

[acewarlock]

cook1082: That depends what and how he checked at the Demarc.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[kungfumstr]

tested with butt and polarity is fine. I called the dedicated #'s assigned to lines 65-68 so i can see the following:
line 65 is call forwarded to an external #
placed an incoming call to line 65- BCM monitor shows
call is then routed over line 68 -
at this point both lines show "connected"
when i hang up both lines remain "connected"

I moved the lines around and tested with the analog ports of the main unit as well with the same result, eliminating the GATM4.

 

[acewarlock]

Other then the flipped T&R the only other time I had this problem was when we were using it as a remote off of a Opyion 11C and using Analog phone ports as trunks to the BCM.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[kungfumstr]

I'll keep you guys posted. I have the customer following up with Telco to verify the disconnect timers, so that I can match up the BCM to what they have, and to ensure supervision is turned on the trunks.