Forwarding calls on VM? 1

[niborsnriac]

Hi,
I have installed a startalk as we call it here in N. Ireland onto a Norstar 8+24.
When the callers press 1 for a dept, the call is forwarded to extn 227.
On "call forward no answer" (3 rings) or "forward on busy" the extn is transferred to extn 226. Again, if this extn is busy or no answer, the call is moved on to extn 225, & finally to extn 224.
My problem is that the owner wants to put a mailbox on the final extn (224) in case all his operators are on calls.
He was hoping that then the final operator could check his m/box & return any un-answered callers.
I set this up in the 8+24 extn capabilities & forwarded extn 224 to the VM, extn 243, but to no avail.
If you ring internally the VM m/box answers, but on an external call the caller gets the automated attendent.
Has anyone any ideas? I have tried quite a lot of settings & as far as I can see, all I can do is to allow the General Delivery M/Box.
Heres hoping,
Regards,
Niborsnriac.

 

[mroberts]

When the call is finally fwded to Vmail it looks at the last digits dial which were 227. Since there isn't a mailbox at 227 it goes to Auto Attendant.

So in actuality you will need to put the voicemail box on ext 227.

Hope this helps
MRoberts

 

[niborsnriac]

To:-
MRoberts,
Thankyou for clarifying that. The problem is that there are 4 telephones in that group, plus the owner does not want everyone to have mailboxes, only one per section.
The premises is an insurance company, so he wants a m/box for the motor dept (4 phones), a m/box for the household dept (3 phones) & a mailbox for the life dept (3 phones.
I have tried various ways around this, but it looks like I will have to give them all m/boxes to work satisfactory.
Many thanks for your inpuy.
Regards,
niborsnriac.

 

[jerryreeve]

When a call is transfered to an extension the call keeps track of where the call was intended to go (in this case 227) then when the call is forwarded to another extension, or two, when the last extension forwards on busy to vm the call remembers where the call was supposed to go and tries to send it there (ext 227) or in this case the mbox assigned to 227. now since you have no vm assigned to 227 it defaults to the AA greeting. If you Make a mailbox for 227 I think you will see the forwarding and vm intercept work the way you want it to with the exception that the mailbox number involved will be 227 instead of 224 even though 224 is the phone that forwards to vm. JerryReeve
Communications Systems Int'l
com-sys.com

 

[niborsnriac]

Will try this out on my next visit, many thanks to all for your help, what a great site.
Noborsnriac

 

[mmazza]

A simple way to solve this to change the order the call gets forwarded . If they want the mailbox on 224 then make 224 the first ext. the A/A hits when they press 1 or 2 or whaterver. the forward as you are now . that way when the call goes to a mailbox it will go to 224 . I am assuming they want the mailbox on 224 instead of 227 because of personel reasons (224 is more trusted or a more tentured employee) If they only want one mailbox per group that is ok . you just have to adjust your forwarding so the ext. with the mailbox is the first to be hit . Pretty simple fix .
sure beats creating mailboxs for everyone .
remeber the more mailboxs you create is more you have to maintain..lol.

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Mario Mazza
Telecommunications Specialist

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