Forwarding Attendant's Calls 1

[MichiganRon]

I have a g3si r11.

I am trying to figure out how to forward all calls directed to our attendant console (302) to another extension while the receptionist is away from her desk.

I have a "night" destination, but it's just an Audix auto-attendant, not an extension. Do I have any other options?

Thank you,
Ron

“If you are irritated by every rub, how will you be polished?” ~ Mevlana Rumi


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[theavayaguy]

Is your "night" destination a phone set programmed with an X port? If so, you could setup "time of day" coverage on that x ported station. You instruct the attendant that when they walk away to press the night button. The time of day coverage could then be setup during 9am to 5pm Monday to Friday route those calls to another extension.

See

http://support.avaya.com/edoc/docs/def9/d9lilb2.pdf

to setup the time of day coverage.

Other options would depend on how the attendant is receiving the caller to begin with....

 

[MichiganRon]

Thanks!

That seems pretty straight forward. I'm on vacation right now. But I'll try it out when I get back to work.

Thanks again!
Ron

“If you are irritated by every rub, how will you be polished?” ~ Mevlana Rumi


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[phonesrus]

DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506
Issue 1
April 2000
Providing backup for an attendant
DEFINITY ECS allows you to configure your system so that you have backup
positions for your attendant. Attendant Backup Alerting notifies backup
telephones that the attendant need assistance in handling calls. The backup
telephones are alerted when the attendant queue reaches the queue warning level
or when the console is in night service.
Once a backup telephone receives an alert, the user can dial the Trunk Answer Any
Station (TAAS) feature access code to answer the alerting attendant calls.
Tip:
You can find more information about attendant backup in the GuestWorks
Technician Handbook.
Before you start
You can assign the attendant backup alerting only to multiappearance
telephones that have a client room class of service (COS) set to No.
If you have not yet defined a Trunk Answer Any Station (TAAS) feature
access code, you need to define one and provide the feature access code to
each of the attendant backup users. For more information, refer to ‘‘Feature Access Code’' instructions.
Instructions
To enable your system to alert backup stations, you need to administer the
Console Parameters screen for backup alerting. You also need to give the backup
phones an attendant queue calls feature button and train your backup users how to
answer the attendant calls.
To configure the system to provide backup alerts and to setup/change extension XXXX (your extension range) to
receive these alerts, complete the following steps:
1. Type change console-parameters and press RETURN.
The Console Parameters screen appears.
2. In the Backup Alerting field, enter y.
3. Press ENTER to save changes.
The system will now notify anyone with an attendant queue calls button
when the attendant queue reaches the warning level or when the console is
in night service.
4. Type change station XXXX (your backup station) and press RETURN.

The Station screen appears.
5. In one of the Button Assignment fields, enter atd-qcalls.
The atd-qcalls button provides the visual alerting for this telephone. When
this button is dark (idle state), there are no calls in the attendant queue.
When the button shows a steady light (busy state), there are calls in the
attendant queue. When button shows a flashing light (warning state), the
number of calls in the attendant queue exceeds the queue warning.
The backup-telephone user(s) also hears an alerting signal every 10 seconds.
6. Press ENTER to save changes.
Now you need to train the user(s) how to interpret the backup alerting and give them
the Trunk Answer Any Station (TAAS) feature access code so that they can
answer the attendant calls.
The TAAS feature code can be on an Autodial or AbbrevDial button for ease of use.

 

[MichiganRon]

I decided to use the suggestion of theavayaguy. I don't want to depend on the second "party" to dial any codes to answer incoming calls.

I've implemented the change and tested it. It seems to work fine.

Thanks.

“If you are irritated by every rub, how will you be polished?” ~ Mevlana Rumi


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[Nick44]

If you don't want to use pre-defined time-of-day coverage, use a similar idea. In your x-port main number station, give it a secondary cover path which routes to the alternate extension (I use a DECT handset) then set up a pair of buttons on the console to toggle the cover paths from 1 to 2. You can then switch it on or off at will. Label the buttons "at desk" "not at desk".

Speak softly and carry a big switch