Forwarding an ACD queue to voicemail after hours

[phoney]

I am using the in-skin ACD package on an Option81C (Meridian 1 ACD). I have a queue set up with a couple of agents and is working fine. I need to be able to forward the queue (or the lead number of the queue) to an after hours message. How do you do this?

 

[ccastillo]

When you print the ACD in LD 23 you'll see the prompt "NCFW". This stands for Night Call Forward. You'll have to set this prompt to the mailbox or voice menu you have selected.

For example, our DID for Mer. Mail is 4555 so our setting if we want it to roll to mail is:

NCFW 4555

Let me know if this helps..........

 

[phoney]

I knew about the NCFW setting, but what determines when the calls get bounced there? Can it be done manually/scheduled on a 'per queue' basis as we have a number of different dept's with different hours of operation.

 

[Utreg]

The nightservice will be active if none of the phones are logged in the ACD Q.

You also can define the IFDN prompt, you then can redirect it manually from the supervisor with a KEY xx ENI "ACD Q" at any time of the day.

regs,

@win

 

[phoney]

Thanks, working great now.