Forwarding & Ringing Issue M2008

[dwayneLevi]

I have an issue with the forwarding not going to the operator. I will post the TN. Also, the phone rings twice, then stops for 2 rings (while the outside caller continues to hear ringing) then starts to ring twice more at the extension and then hungs up the outside caller, no forward to operator. This is from an outside cell phone calling in if that matters. I've put the RCO 0 to RCO 1 reading that this might help the number of rings issue, but it hasn't. There was also something about CFN0 and CFN1 I also read too, but am still confused.

REQ: prt
TYPE: tnb
TN 4 0 0 10
DATE
PAGE
DES

DES 8489
TN 004 0 00 10
TYPE 2008
CDEN 8D
CUST 0
FDN 8000
TGAR 0
LDN NO
NCOS 7
SGRP 0
RNPG 8
SCI 0
SSU
LNRS 16
XLST 0
CLS UNR FBD WTA LPR PUA MTA FNA HTA ADD HFD
MWA AAD IMD XHD IRA NID OLD VCE DRG2
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID
ICDA CDMD MCTD CLBD AUTU
GPUD DPUA DNDA CFXD ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID
DDGA NAMA
USRD ULAD OCBD
CPND_LANG ENG
RCO 1
HUNT 8000
LHK 1
LPK 1
PLEV 02
AST
IAPG 0
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0

 

[EddieDuece]

So is the operator at ext 8000 then? Whatever 8000 is, will be the forwarding destination based on what you have set up.

 

[dwayneLevi]

Yes, 8000 is the forwadring number. The issue I'm having is that the extension 8489 does not ring long enough and when it finishes the 2 short rings, it hangs up on the caller without forwarding to the operator at 8000.

 

[trvlr1]

We cannot see the way the numbers are set up on the phone, does the number appear on other phones, or just this one TN? If on others, where is it MARP'd to?
Is the forwarding issue only with this phone / number combo, or is the problem on other phones too?

 

[dwayneLevi]

KEY 00 SCR 8489 MARP
CPND
NAME SECURITY
XPLN 13
DISPLAY_FMT FIRST,LAST
01 SCR 7489 MARP
02 SCR 8479
CPND
NAME Asst Dir Loss Preven
XPLN 27
DISPLAY_FMT FIRST,LAST
03 TRN
04 CFW 4 8075
05 SCR 8147
CPND
NAME Lost & Found
XPLN 27
DISPLAY_FMT FIRST,LAST
06 SCR 8494
CPND
NAME DIR OF LOSS PREVENTION
XPLN 22
DISPLAY_FMT FIRST,LAST
07

 

[dwayneLevi]

Here is the DN:

DN 8489
CPND
NAME SECURITY
XPLN 13
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 004 0 00 10 KEY 00 H MARP DES 8489 30 APR 2014
(2008)
TN 004 0 01 00 KEY 05 H DES 8494 30 APR 2014
(2616)
TN 020 0 01 15 KEY 02 DES 8479 8 JUL 2010
(2008)

NACT

I also have been having an issue with extension 8494 (Directors Phone) having a message light, but there is no message when I check the voicemail. I am able to delete the message light with the MCK key, but the message reappears twice a day... once in the morning, and again in the afternoon at the same time everyday.

 

[trvlr1]

See if this DN appears in any other mailbox. Hopefully you do not have an old voice mail system still plugged in so it can broadcast that it has a voicemail.

 

[dwayneLevi]

What command would I use to increase the number of rings? I need 4-5 rings. And what reason would the call be dropped and not be forwarded to the operator at ext. 8000?