Forwarding a Private Line

[phoneygirl]

Hi,
This is a CICS with 6 POTS lines. Line 1 is set as type "PVT to 11" and primed to 11, and indeed it rings only on DN 11, and the answer DN on another extensnion behaves properly by not ringing with the private line calls.
However, when DN 11 gets put on call forward to another extension, the private line rings on that other extension - which is not what we want.
Is there a way to make a POTS line really private, so that it will not ring anywhere else no matter what?
Thanks,
Elise
phoneygirl

 

[atcom]

You could probably do it by using a hunt group, but since you have 2 digit DNs (which should never be done!) the Hunt Groups don't appear in programming.

-----------------------------------

Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[Multimedium]

I don't think a hunt group is the best approach. It might even create more problems than it solves.

In order to assign a line to a hunt group, the line has to be public. Changing the line type from private to public has some consequences:

[ul]
[li]If the Directed Pickup feature is enabled, any set would be able to pick up a call ringing the hunt group.[/li]
[li]If DN 11 is member of a pickup group, any other set in that group would be able to pick up a call ringing the hunt group.[/li]
[/ul]

Also, private lines and hunt group calls are treated differently when it comes to Answer DNs. The sets that have an answer button for DN 11 would be alerted of the hunt group calls.

Finally, when you assign a line to hunt group, you usually have to remove the line appearance from the set. If you want to give DN 11 the ability to make outgoing calls on the line, you would have to put the line in a line pool. Then, you would have to allow access to that line pool from DN 11. In addition, you would have to set a line pool access code. And you would have to train the users on how to make outgoing calls.

As I said, I don't think a hunt group is the best approach. In fact, I don't think there is a best approach here. So, maybe we should look at the issue differently: instead of using Call Forward, can another feature accomplish what you want?

 

[allworxguy]

Do you also have the line set to Appear and Ring on DN 11? If so try removing it and letting the Prime function make the line ring. Other than that I'm out of ideas.

Marv ccna

http://www.telemarv.ca

 

[Multimedium]

I don't see how removing the line appearance can help: incoming calls would still get forwarded by the Call Forward feature. Plus, unless the private line is also the prime line for the set, it would no longer be possible to make outgoing calls on that line.

 

[exsmogger]

It looks like the only option is to not use call forwarding and only use answer DN buttons.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[phoneygirl]

The problem is that DN 11 often wants to forward her calls - except for her private line calls, which she always wants to be able to answer.
thanks
Elise

 

[allworxguy]

I don't see how removing the line appearance can help: incoming calls would still get forwarded by the Call Forward feature. Plus, unless the private line is also the prime line for the set, it would no longer be possible to make outgoing calls on that line.

Don't remove the appearance, just turn off ringing by setting the line to appear only not appear and ring. It will ring anyway because it is primed to DN 11. It's worth a try.


Marv ccna

http://www.telemarv.ca

 

[Multimedium]

Don't remove the appearance, just turn off ringing by setting the line to appear only not appear and ring. It will ring anyway because it is primed to DN 11. It's worth a try.

If it rings the phone, Call Forward forwards it. The only exception is hunt group calls, that are especially designed to override Call Forward.

The problem is that DN 11 often wants to forward her calls - except for her private line calls, which she always wants to be able to answer.

If you can afford the luxury of putting a second set on her desk, it might be the solution. The current set would be use to answer and make calls. The second set would be used to forward calls. The second set would have an answer button for the current set.

Otherwise, there is not much detail on what kinds of calls needs to be forwarded, where and why.

[ul]
[li]If you are interested in forwarding incoming external calls to an external number, Line Redirection could be a solution.[/li]
[li]If you are interested in forwarding incoming external calls to an internal extension, Ringing Service could be a solution. It would have to be always the same extension, though.[/li]
[li]If you are interested in forwarding incoming internal calls to an internal extension, Ringing Service could be a solution, along with the Direct-dial and Extra-dial features. Once again, it would have to be always the same extension.[/li]
[/ul]

Anything else than that, I believe you are out of luck.

 

[phoneygirl]

Multimedium and all, actually, thanks for your excellent posts!
Multi, I did suggest the extra phone, but they were not willing to do that. The calls they want to forward are transfers from the aa to her dn 11. Could you explain how direct dial and extra dial (never heard of that one!) could help me?
Thanks!
Elise

 

[Multimedium]

Direct dial is a feature that allows a DN to be reached with a single digit, usually 0. So, any set in the system can press an Intercom button, dial 0 and have their call ring the direct dial DN.

Extra dial is an alternate direct dial that can be turned on and off with a feature code. When Extra dial is turned on, any set in the system can press an Intercom button, dial 0 and have their call ring both the direct dial DN and the extra dial DN. Extra dial is part of the ringing service. As such, it can be turned on only when a ringing service is active.

A set can transfer calls using the Direct dial digit: simply press the TRANSFER softkey and dial 0. However, I don't think that an AA can transfer calls using the Direct dial digit. Direct dial is not an actual DN, it is more of a system feature.

If you are only interested in calls transferred by the AA, you could achieve a behavior similar to Call Forward with sequential hunt groups and the Do Not Disturb feature:

[ol 1]
[li]Set up the AA to transfer the calls to a hunt group DN instead of transferring them to DN 11 directly.[/li]
[li]Add DN 11 as the first member of the hunt group.[/li]
[li]Add the forward DN as the second member of the hunt group.[/li]
[li]Set the Distribution Mode to "Sequential".[/li]
[li]Set the Hunt Delay so it gives the person at DN 11 a chance to answer.[/li]
[/ol]

Now, when the AA transfers a call, it will ring the first member, which is DN 11. To forward the transferred calls, turn on Do Not Disturb. The transferred calls will ring the second member.

As you probably know, a hunt group only allows one call at a time per member. It means that if the first member is on a transferred call and another call is transferred, it will ring the second member, without the first member being alerted. You can work around this issue by using more hunt groups. The following setup would allow 2 simultaneous transferred calls:

[ol 1]
[li]Set up the AA to transfer the calls to a hunt group DN (let's call it HG 1) instead of transferring them to DN 11 directly.[/li]
[li]Add DN 11 as the sole and only member of HG 1.[/li]
[li]Set the Distribution Mode to "Sequential".[/li]
[li]Set the Overflow to another hunt group DN (let's call it HG 2).[/li]
[li]Set the Busy routing option to "Overflow".[/li]
[li]Add DN 11 as the sole and only member of HG 2.[/li]
[li]Set the Distribution Mode to "Sequential".[/li]
[li]Set the Overflow to another hunt group DN (let's call it HG 3).[/li]
[li]Set the Busy routing option to "Overflow".[/li]
[li]Add the forward DN as the sole and only member of HG 3.[/li]
[li]Set the Distribution Mode to "Sequential".[/li]
[li]Set the Overflow to another hunt group DN (let's call it HG 4).[/li]
[li]Set the Busy routing option to "Overflow".[/li]
[li]Add the forward DN as the sole and only member of HG 4.[/li]
[li]Set the Distribution Mode to "Sequential".[/li]
[/ol]

In other words, there are 4 hunt groups: 2 that have DN 11 as their only member, and 2 that have the forward DN as their only member. A transferred call would be routed from one hunt group to another until it can ring a member.

 

[joelunchpail]

If she forwards her phone to the same person every time
Quote (phoneygirl)
(The problem is that DN 11 often wants to forward her calls - except for her private line calls, which she always wants to be able to answer.)
Set up Night ringing in service modes on her set to activate the lines and sets she wants to forward .
change the name on whatever mode you use to FORWARD or CFWD226