Forwarding a international call on ACD

[Guest_imported]

When I try to forward a ACD line to a international number I keep getting the operator here. Or sometimes it would just sit there and nothing happens.
If I forward it to my voicemail it works fine because I have been doing that for some people that left the company giving them a 30 day voicemail for temprary.
Now back to the international forwarding. Am I missing something somewhere. Can it be a FRL or NCOS thing. The reason that I don't think it is a FRL or NCOS issue is that If I was to create a actual phone with an extension I am able to forward that phone to the international number that I want to forward to. But only when I create an ACD is when it doesn't work.
I know that I can go the longer way by creating an actual phone plugged to a port and forward it and that will work. But I want to solve this problem as to why it doesn't let me when using ACD instead.
Any suggestions is appreciated.

 

[cmawbey]

are you inserting a 9 ?? Colin

 

[Guest_imported]

Yes, I tried with a 9 without a nine. This international office is networked together so we have a 5 digit quick dial to this international office. I even try the 5 digit extension that if you had a telephone set you can dial just the 5 digit extension and it would automaticlly get there becase we have already set the DSC.
But anyways, I tried the whole international number with a 9 and without a 9. Tried just putting in the 5 digit extension but nothing seems to work.

 

[cmawbey]

can yer post the TN Colin

 

[Guest_imported]

I don't believe an ACD has an TN. I know you are probably referring to the TN that all the ACD's are set up on. That I am not sure of how to find it.

 

[roupe]

the incoming trunks are usually default to NCOS 0 and the outgoing trks(or whatever trk grp you are using to make intl calls) is probably NCOS 0 as well. NCOS 0 is probably not high enoght to make a intl call in your system. The incomiong call carries the ncos of the incoming trk, therefore the same call being transferred out via the acd dn is denied and intercepted to the console.
A phantom dn call forwarde to the intl destination should work. Just program it with a high enough ncos to call intnl. Also set cls on that phantom 500 as cfxa.