Forwarding a hunt pilot to a DN

[N1T15H]

hello guys,

We have a hunt pilot 1333 with 1330, 1331, 1334 in Line Group.

Of late, I got a requirement to forward calls towards 1333, after 3 rings to DN 1335 for unanswered calls.

Tried checking online, but couldnt come to a solution. I tried putting 1335 in the Forward No Answer field of the Hunt Pilot 1333, but couldnt reach the extension.

I came with a workaround:

A. Unity Connection
1. Create Call handler 1333-From-CM
2. Create Call handler 1333-To-CM

1333-From-CM:
a. extension 1333
b. edit -> greetings -> standard. after greeting, transfer to call handler 1333-To-CM

1333-To-CM
a. no extension
b. edit -> transfer rules -> standard. transfer action: transfer calls to extension 1335

B. Call Manager - Hunt Pilot
1. Go to 1333 Hunt Pilot page. Section Hunt Forward Settings
a. Forward No answer: 1599 (voicemail number)
b. Forward Busy: 1599 (voicemail number)
c. Maximum Hunt Timer: 12


Now when a call reaches 1333, after 12 seconds, the call goes to Unity and falls to the extension 1335.



Just wanted to share my experience. I am sure a better solution exists ( please share your views ), but this one work the issue around.


Regards
Nitish/.

 

[whykap]

did you select a css in the FNA field of the hunt pilot? If not it won't work as you experienced.

 

[N1T15H]

yes, I put it in the same CSS as the callers...
am thinking this might be the rootcause, but didnt help ..

 

[N1T15H]

Any help with the CSS ?

 

[pndscm]

Make sure the partition that 1335 is in is in your CSS.

 

[N1T15H]

thanks, will check that on Monday and revert back.