Forward to voicemail

[riteeh]

Hello,

I am looking for suggestions in solving a voicemail problem. I have a BCM 50 in our main support office with all employees also having softphone access from their homes via Contivity VPN. Currently we do not use any front door AA or hunt groups. We have 6 phone lines, all of which appear on every set. Some of these lines ring on every set, others ring on certain sets only. 2 of the 6 lines are answered by voicemail (prime is set to VM DN) after 4 rings if nobody picks up. The other lines have voicemail from the Telco, which we use for accessibility reasons.

Is it possible to add a voicemail box that only answers intercom callers? I am unsure of how to do this as I can't simply set 'forward on no answer' as this will seize ALL unanswered calls on any ringing line on the set (undesired as the Telco performs VM on some lines as mentioned). Also since the lines ring on multiple sets I presume the set that actually forwarded the call to VM would be inconsistent.

The reason for doing this is to allow remote users to call each other and if there is no answer a message can be left. Each user's softphone is identical to their desk phone (apart from the DN of course).

 

[Crowtalks]

If I understand your question, a quick dirty solution could be to add another station somewhere (phone closet maybe or near a receptionist where she could check it when the MWI is flasingand then forward the message to the appropriate station). A station that has no line appearances and assign a voicemail box to it.

You can't have 2 mailboxes assigned to a DN.

The caller could use feature 1 to send a message to another DN without using the VM System.