Forward to Voicemail

[Sooperbohl]

I have a BCM 400, with 15 users. 5 incoming lines appear on all sets. Only Ring on a few. Incoming calls currently ring 4 times before the calls roll to voicemail. Site says it only rings 3 times but I understand the reason why this is. They would like to have any incoming calls ring 5 times before rolling on to the general mailbox. My problem is, what is the easy solution for this? I know it is simple..
Thanks guys and gals

Soop

 

[nortelchick]

first: remember that any set with lines appear & ring with FNA to VM will always accept the call, after the delay set under FNA. But i'm not sure about this problem of yours.... how many sets are appear & ring ? at any rate, make sure that the delay for FNA is smaller at the reception phone that any of the other phones that are ringing. Your caller will then get the General Delivery Mailbox, after the shortest delay. If you want 5 rings: go with 4 rings on the reception desk, and 6 rings at the other ringing sets.
Hope this helps !