forward to phone with vm from phone w/o vm..."does not subscribe"

[uthorns]

We have an extension that does not have a voicemail box and when this person forwards her phone to any ext. that does have voicemail the caller gets the "does not subscribe to this service" message.

This ext. did originally have a vm box, it was removed. I removed the hunt to 7000 but we still get that message. Any ideas? Thanks.

We have an opt. 11c with call pilot vm

 

[Nortellian]

yeah. The call is trying to go to the voicemail box of the extension called.

 

[StoneColdphoneman]

remove fdn

 

[uthorns]

Thanks for the responses, but FDN is not in the cls. Currently she has CNDA, TDD, DNDA, FNA, HFP, IRA, LNA, MWA, OLA , PUA.

 

[dirkfuzzbucket]

Cahnge CLS - HTD,CFTD,FND.

FDN is an Item not a service:

Digital datafill- ITEM xfdn
Analogue Datafill Item FTR Xfdn

 

[techman3030]

Nortellion is right. when the first party forwarded their phone to the 2nd party that has voice mail, and the call rolls into the 2nd partys' voice mail, the 1st part's line still has the priority and they do not have voice mail, so the calling party receives the message that the party they have reached is not a voice mail subscriber.

 

[dirkfuzzbucket]

Sorry didn't read the origional notes correctly,

Try CLS SFD (secondry forwarding denied) on the originating phone.