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Forward to off site number

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phdr

Vendor
Jul 9, 2006
43
US
RCF
Coverage
FEAT *33 - 9 ########### - #

Merlin Legend (4.0 I believe)
I picked up the account. Sadly I am only so so on AT&T

They wanted to give RCF to a few "more" people.
I was able to accomplish that.

Later, they wanted to give it to Everyone.
I swear (i swear alot :) I followed the same procedure
for ALL ext's.

Tested a couple, worked.

Now she says few of them work....2 months later.
Most, screen goes blank after FEAT *33 - 9
After the Nine....just like they DON'T have the feature.

I noticed on One, it gave an error tone after the nine.

Is there a Limit to the Number of Extensions that can be
programmed for RCF?
 
I think to remember that there is a restriction for remote call forward but can't remember where it is.
If you are in the system with the SPM copy the restrictions from the one that works to the other ones that don't and try again.

Joe W.

FHandw, ACSS

Google it you damn kids
 
Thanks Westi.
forgot to mention, yes I had "copied" the restrictions of a known
working station.
Copied everything I could think of.

That's why I asked about a possible maximum.
I wouldn't think so for RCF, but who knows.

Other systems set a max for groups or numbers of things.

Any other ideas?
 
My idea is to get a list of the Failing sets, and then print one or two of them out. Then you can compare them to a known working set to see if there is something different.

There are no restrictions on the number of Extensions allowed to do the RCF, but some extension restrictions can interfere.

Also, are they all using the POOL to dial out with (the Normal way), or do they each use a private line (Not Normal, but could be).



-merlinmansblog.blogspot.com
 
If it is failing after the "9", make sure you have them assigned as remote forward extensions: Menu, sys program, exit (or start depending upon release), extensions, I think the more key once, then you'll see remote forward as an option. Choose it and then hit "Inspect" and it will show you who is allowed to forward off-site and who is not.
 
Also, after you made the changes did you backup to the PCMCIA module? Is the switch configured for auto backup? If not, and you had a power failure you could loose those changes...

....JIM....
 
Still not fixed.

MERLINMAN: "some extension restrictions can interfere."
I wonder what those are.

No Printer, yet they have Tapit/SMDR.
They print Reports to a LAN printer so I don't know to Print out
and compare Telephone system programming.
I agree, that would readily point out differences.
Any alterantive?

I checked Dial Out Code, Restriction Copy (known good to bad),
Line Copy etc. Remote Forward= OK
I INSPECTED and everything looked correct.

They do just dial "9" so only one pool.
They all have DID's but that wouldn't affect outbound.

I'm getting ready to delete all but essential RCF stations.
I know there isn't a quantity restriction but I wanted to add
extensions only as needed, versus every phone in the place.

Rather than missing some programming.....Some conflict in Restriction programming seems more likely.
I just can't see what.
Allowing RCF is like 3 basic steps.

ANY help or direction is apprciated.


 
No WINSPM
Only program thru console
 
Check:
Remote forward: ON
Trunk to Trunk Transfer: ON
Auth Code: enter a number
That is what I have recently done.
 
fonedude

That's what I had done recently.

HOWEVER, "Auth Code"
Maybe I missed or misunderstood.

Every station must enter an AuthorCode to dial out......
Because of SMDR so they can bill their clients.

Is this a different code created? fonedude
Can I use anything? unique per user?
 
OK, using the Console and their SMDR Printer, you can direct the Report output to the Printer.

Just realize that when you do that you can impact their SMDR reports if you keep it tied up too long.

-merlinmansblog.blogspot.com
 
RESOLVED !! ?

I got to thinking more about AuthCds after more research.

Went into Extensions, AuthCodes and took people OUT of this file.
Worked perfect.
Took the whole office out.

So in 25 years I have had a minscule amount of people who used
SMDR.
And only 1-2 people who RARELY used RCF.
Never the whole office as requested here.
So the conflicts never really came up.

This client has Forced AuthCodes.
Now they CAN dial a 9 and get out immediately, since I removed
them from the file. Not ideal....but it will take years for some to realize this .. ... .if you don't say anything.

Unless there is another way to turn Forced AuthCode back on.
 
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