Forward to external number 1

[dcourter]

I have an IP 500 v2 running 8.1(63)

I have incomming call route setup so at night it hits hunt group 225 (Night) set to sequential, with one phantom user setup 220 Forward Night. This user has forward unconditional set with shortcode *60. Short code *60 is set to *60 (external number) dial line 50:main. If internally i dial ext 220 or dial group 225 the call forwards to the external number just fine. However if I dial in from the outside and the call hits the night group the call will not follow the forwarding. What am I missing??

ACA - IP Office Implement

 

[dcourter]

Here is a monitor trace. Its seems my ars table is not able to see any of my phone lines. They all have outgoing and incomming line group ID set to 0.


0.1021.0 5 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
712536mS CMCallEvt: 0.1023.0 5 ARS for Main: StateChange: END=T CMCSIdle->CMCSOffering
712537mS CMCallEvt: 0.1023.0 5 ARS for Main: StateChange: END=T CMCSOffering->CMCSOverlapRecv
712537mS CMCallEvt: 0.1021.0 5 TargetingEP: StateChange: END=B CMCSOffering->CMCSOverlapRecv
712537mS CMARS: FORM: Main - Received Number: 3032818369
712537mS CMARS: FOUND A SHORT CODE - short_code: XN; - Tel: N - Called_Party: 3032818369 - Line Group Id: 0
712537mS CMARS: FindActiveARSByGroupID GroupID=0 - Not Found
712538mS CMLRQ: FindActiveLRQByGroupID GroupID=0 - Not Found
712538mS CMARS: LINE with group ID: 0 HAS NO CHANNEL: 34 - ATTEMPT OTHER TARGETS
712538mS CMARS: No Alternate ARS Or User Priority lower than ARS Priority - Remain on the Current Form: Main
712538mS CMARS: CMARSTargetingBusy


ACA - IP Office Implement

 

[TouchToneTommy]

Analog lines without trunk to trunk ticked?

 

[dcourter]

No it was not. That is probably my solution right there. Thank you so much. I just changed it and will test in a momment. and that was my problem. I knew there was something i was forgetting. You are a life savor.

ACA - IP Office Implement

 

[Okkie26]

Why not put the external destination number as a destination on the incomming call route?

So instead of the huntgroup 225 put the external number, inluding ARS code...