Forward to an external number

[todd1019]

I am creating a script that has an otion for forwarding to an external number. First what is the best method for this? I have tried it with the number in the script and I have also created a variable. I would like to set the script to automatically transfer the caller to the external toll free number. If all trunks are busy I would like to queue the call until it can be transferred. Any help would be great.

 

[sandyml]

Use the "Route to...Controlled" command. Then if you get a busy, you still control the call within the script.

 

[todd1019]

Something like this?

SECTION menu_treatment
GIVE MUSIC new_music
ROUTE CALL 91877839xxxx CONTROLLED
EXECUTE continue_to_hold


SECTION continue_to_hold

WAIT 30

GIVE CONTROLLED BROADCAST ANNOUNCEMENT 3659
PLAY PROMPT VOICE SEGMENT vs_AE_Hold2
EXECUTE continue_to_hold

 

[todd1019]

That works but the call never transfers. The switch must be blocking this type of transfer. Do you know how to allow this type of trunk to trunk transfer?

 

[Sympology]

I always thought that a route call controlled only worked until the call left the switch, i.e. you will still get a busy tone.
Also you may no need a 9 to perform the dial (depending on the set up of your switch).

Stu..

2 Decades to retirement, 2 minutes from a breakdown.

 

[pdulfo]

Also check that the switch allows external transfer of calls.


---------------------------------
PDulfo aka pdiddy

 

[todd1019]

How do I verify that the switch will allow external transfers? I have to dial 9 to access an outside trunk.

 

[pdulfo]

Check out this thread

thread798-725856

there are some others on the same topic.




---------------------------------
PDulfo aka pdiddy

 

[todd1019]

Is this the only way to accomplish what I need? This is a post in the link you sent me. My script allows customers four options. Options one and two route to skillsets. Options three and four route to an external toll free number. Right now trunk to trunk is blocked. It is set to CFO in the customer data block.

By the way thanks for everyones help.

"I just enabled one of our switches to be able to call forward externally by Load 15 chg rdr enter to option prompt and put in cff. it was cfo. by making it cff we can now forward. I don't know if this pertains to your problem but it was an easy fix."