Forward to a different user every night!

[johnnybrian]

Hello!

I have a client with 5 IP phones connected to a ipo 500.
Customer has a main number, going through a VMPRO module and into a huntgroup with all 5 users. Pretty straightforward.

Customer want this: A button on each phone for out of hours redirection. Example; Someone calls the company at 8 in the evening. Speak says " We are closed, please press 1 for urgent matters" If 1 is pressed, the call should go to the user(s) who has pressed the "night" button on his phone.
Futhermore, the manager wants to be able to see (via buttons) who is on the night watch.

How would i go about doing this? Twinning licenses are available for all the users.

Thanks!

 

[tlpeter]

You can not do this by the night button
You can set it by making a module in vmpro
You then can use avariable or set the number manualy

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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[mforrence]

OR... you could have VMPro send to a sequential hunt group that all of the phones are members. Every night four of the hunt group members press their "disable from hunt group" button and one presses their "forward" button. All users need to have "forward hunt group calls" enabled.
Mike

 

[amriddle01]

mforrence, that's how I would do it too as that gives you the visual confirmation of who is on the night callout

ACS - IP Office Implement

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