Forward Rewind disappeared on vm pro upgrade 1

[Jimbo2015]

A customer has replaced their IPO V9 with a new IPO 9.1 when moving offices. All handsets have changed from 5400 series to 9611G.

We upgraded the voicemail pro server to 9.1 and now there is no option to forward or rewind on the handset when listening to a voicemail.

Please could someone let me know how to get this feature back?

Tia,

 

[janni78]

Visual Voice is enabled?

Only tested it a few times myself, never use Avaya VM on my customers.

"Trying is the first step to failure..." - Homer

 

[Jimbo2015]

It works if we plug a 5410 back into the system but doesn't on the 9611g so it looks like it's more of a handset issue than anything else

 

[sizbut]

Just use the phones cursor keys (yes, they did remove the rewind/forward options without any warning).

Stuck in a never ending cycle of file copying.

 

[Jimbo2015]

Thanks we tried using the phones cursor keys but this did not work

 

[Jimbo2015]

Apologies cursor keys do work, thanks for that

 

[IPGuru]

Thanks sizbut, I did not know that or Jimbo would not have needed to post here


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