Forward Main # on a BCM

[JHerm]

I need to forward our main number to another office due to a voicemail hard drive failure. there is no forward key on the operators phone, how can I accomplish this on the system?

 

[curlycord]

Allow the set Redirect in Capabilities.
Build a route
Use Feature 4 to use the route and number.

Or see if the line has the Feature from the Teclo (prefered method):
Press Line 1
Dial *72 then the number (*70 for Centrex lines).

 

[KE407122]

If you have copper trunks you can create an Auto Attendant program with a Custom Call Routing Tree to pick your LDN that you want to forward eg. Line 092: Press 1 for *72P NNN_NNN_XXXX or Press 2 *73

You can turn on the AA for another line temporarily to access the AA, Make sure the Greeting table is set up to allow you access to the CCR Tree, then press 1 or 2 as the case may be.

Once set up, turn off AA for the line you used to set it up.


KE407122


When I find myself on the road less travelled, it just means I'm lost.

 

[SupportDude]

The HDD has failed.
Voicemail, AA, and CCR are not an option.

Curly has it right.

-SD-

http://www.mysupportguy.net