When you click the Forward icon on the toolbar while in Viewer, the only choice you get is "Forward as Attachment". How can you change the default to be just Forward?
I am assuming that your GW system is v5.x, based upon the inability to Forward a message in the body of an e-mail while in view mode. I do not believe there was, or is, a way to set a default for forwarding a message. Only a choice from the toolbar on v6.x to either "Forward as Attachment" or just "Forward". If interested here is a TID that explains what I would call as a workaround to your problem. Have a good one!
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