Forward Extension to external number

[ski1535]

How do I forward all calls from an active internal DN to a external phone number

 

[snowman50]

enable allow redirect in capabilites for this extn first.
Then at the extn press feature 4-followed by the line pool code then the external number.
EG: f4-9-external number.

 

[SupportDude]

You have to use routing with external call forward.
Line pool access codes don't work.
Has to be a des code.

-SD-

http://www.mysupportguy.net

 

[ski1535]

Not sure how to setup the routing, can you help.

 

[SupportDude]

Surely.
What version of BCM do you have?

-SD-

http://www.mysupportguy.net

 

[snowman50]

If the external route is already set for making external calls eg dial 9 then you just enter Feature 4 - 9 -external number.

Replace the 9 with whatever code you use to access external lines.

 

[ski1535]

BCM 1000 3.6

 

[SupportDude]

You may already dial a code to access an outside line, like a 9. First you need to determine if the code used is a routing detination code or a line pool access code.

Go to Services>telephony services>call routing and expand Destination Codes. If the code you use to make external calls appears there, you're done.
If not ...
Go to ...
Services>telephony services>general settings>access codes and expand Line Pool Codes. Highlight each line pool until you find the digit you use for an external access code.

Post what you find.

-SD-

http://www.mysupportguy.net

 

[ski1535]

Thanks for the help, I finally got it. For some reason when I try to go through the BCM MGR under the DN - capabilities - Call Forward and try and enter the external number, I would get a fast busy when dialing the extension. However, If I goto the headset and do a feature 4 and the external number everything works. And I can go back into the BCM mgr and the external number appears in the fwd all calls to.

 

[SupportDude]

That's where you should do it ... all on the handset.

-SD-

http://www.mysupportguy.net

 

[sant4954]

Thanks! Call forwarding trick worked!