Staff login to the call center, calls come into ext 2128. If we want staff to work from home how could we forward these calls. Also what happens if the person is on their home phone with another call, will the system automatically move to the next person on the coverage path – even though it may be another person’s home phone number? How can we set this up if there is a way.
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Forward Calls
- Thread starter kerb
- Start date
Normally in a callcenter calls are distributed to agent login-id's and not station extensions. Setting a forward on your station will not affect the distribution of acd calls, these will only route to the agent's login-id, which you cannot forward.
For home workers you might want to consider using IP Agent or similar features.
For home workers you might want to consider using IP Agent or similar features.
phoneguy55
Programmer
If you have acd agents the work from home. Then you need to buy IP agent. I have many agents that work from home and IP agent is a great solution.
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